Frequently Asked Questions

DELIVERY

When can I expect the package?
The standard delivery time is 5–12 days from the moment the package is shipped. We try to ship orders every business day. Please note that during high demand periods, delays may occur on the courier companies' side.

Which courier companies do you use?
We ship orders via PostNord, Early Bird, and Citymail – we choose the option best suited to your delivery address.

PRODUCT

Can I return the product?
Yes, you can return the order without any problem. Contact us by email: support@arctiqo.se to receive return instructions.

The product is sold out – when will it be available again?
We do our best to keep stock levels up to date, but sometimes demand exceeds our expectations.
If you want to be notified when the product is back in stock, sign up for our newsletter.

OTHER

Have questions?
You can always contact us by email: support@arctiqo.se if you have any questions.